Browse the shop, open the product you want, choose any available options, add the item to your cart, and complete checkout. Review your contact information, shipping or pickup details, payment method, and order total before submitting your order.
You may be able to browse and purchase without an account, but creating an account gives you access to your order history, tracking details, saved information, store-credit wallet, Daily Crystal Spin, wholesale applications, and other customer benefits.
Select Sign In or Account from the shop menu, choose the registration option, and enter your name, email address, and password. Use an email address you can access because order confirmations, tracking information, and account notices may be sent there.
Signing in connects the order to your customer account. It also allows the checkout page to find your available store-credit balance and gives you the option to apply credit to the order.
Guest checkout may be available. Guest orders are connected to the contact information entered during checkout, but guests do not receive account-only features such as the Daily Crystal Spin or store-credit wallet.
Orders should normally be placed through the website so inventory, payment, shipping, and order records remain accurate. Contact us directly if you need help completing an order.
After checkout, the order will appear in the system and you may receive an order confirmation by email. Signed-in customers can also view the order through their customer account.
Confirm your full name, email address, phone number, shipping address, apartment or suite number, city, state, ZIP code, delivery or pickup selection, and payment method. Incorrect information may delay fulfillment or cause delivery problems.
Contact us as quickly as possible. We may be able to update an order before it is packed, but changes cannot be guaranteed after fulfillment begins.
Contact us before the order is packed. Depending on inventory and payment status, you may need to place a separate order.
Contact us immediately. An order may be cancelled before it is packed or shipped when possible. Orders that have already shipped, been delivered, or been completed cannot simply be cancelled.
Awaiting Payment means payment has not been completed. Payment Received means payment was recorded. Confirmed means the order was accepted. Packing or Preparing means the order is being assembled. Ready means the pickup order is available. Shipped means the package was given to USPS or prepared for USPS acceptance. Out for Delivery means a local delivery is on the way. Delivered means delivery was completed. Completed means fulfillment is finished. Cancelled means the order will not be fulfilled. Refunded means the eligible paid amount was recorded as refunded.
Sign in to your customer account and open your order history. You may also contact us with your order number.
Your order number appears in your confirmation, customer account, receipt, and other order-related communications. Include it whenever you contact us about an order.
Available payment methods are shown during checkout and may include PayPal, cash, debit card, credit card, invoice, or other methods enabled by the store. Options may vary by shipping, pickup, delivery, online checkout, or in-person purchase.
An order may be saved before payment is completed, but it does not move forward as a paid order until payment is received or an authorized staff member records payment.
Your unpaid order may remain saved so you can try again. Return to your cart, customer account, or payment page to complete payment.
Yes, when PayPal is available during checkout. After placing the order, you will be sent to PayPal to complete payment.
The order was created, but payment was not completed or confirmed. Complete payment through the available option or contact us for assistance.
Pay-at-pickup may be available when shown during checkout. Some items or order types may require advance payment.
Cash or another pay-on-delivery method may be available only when displayed during checkout. Availability may depend on the delivery area and order type.
Yes. Order and payment details may be available through your customer account, email confirmation, printed receipt, or store receipt system.
Store credit is a promotional balance connected to a registered customer account. It may be earned through the Daily Crystal Spin, loyalty activity, administrative adjustments, promotions, cancelled eligible orders, or other store programs.
Sign in to your customer account or open the Daily Crystal Spin page. Your available balance and credit activity will be displayed there.
Sign in before checkout. When available credit is found, the cart displays your Store Credit Wallet and an Apply Store Credit checkbox. Store credit is not automatically used. Check the box only when you choose to apply it.
No. Applying store credit is optional. Leave the box unchecked when you want to save the available credit for another eligible order.