Terms & Conditions

1. Agreement to These Terms These Terms and Conditions govern purchases, customer accounts, wholesale access, store credit, Daily Crystal Spin participation, pickup, delivery, shipping, and use of the USA House of Crystals LLC website. By accessing this website, creating an account, placing an order, applying for wholesale access, using store credit, or participating in the Daily Crystal Spin, you agree to these Terms and Conditions and all other policies displayed on the website. If you do not agree with these terms, do not use the website or place an order. USA House of Crystals LLC may update these terms as the store, services, technology, or applicable requirements change. The effective date shown above identifies the current version. 2. Business Information USA House of Crystals LLC is a Phoenix, Arizona crystal house offering crystals, natural stones, jewelry, spiritual tools, altar items, candles, oils, herbs, incense, gifts, collectibles, wholesale products, and related merchandise. USA House of Crystals LLC operates as part of the broader business vision of Mokwe Enterprise LLC. 3. Eligibility to Purchase Customers must be legally capable of entering into a purchase agreement. Customers under the age of 18 should place orders only with the involvement and permission of a parent or legal guardian. Certain products, including candles, oils, herbs, incense, sage, Palo Santo, small crystals, jewelry components, and other potentially hazardous items, require responsible adult use and supervision. 4. Customer Accounts Customers may be permitted to shop as guests, but certain features require a registered customer account. Account-only features may include: • Order history • Tracking information • Saved customer details • Daily Crystal Spin access • Store-credit wallet • Credit transaction history • Wholesale applications • Trade pricing • Other loyalty features Customers are responsible for maintaining the confidentiality of their login credentials and all activity conducted through their accounts. Customers must provide accurate, current, and complete account information. Creating duplicate accounts to obtain additional rewards, spins, promotions, discounts, wholesale access, or store credit is prohibited. USA House of Crystals LLC may restrict, freeze, suspend, or close accounts involved in suspected fraud, abuse, duplicate registrations, chargebacks, threats, harassment, manipulation, or policy violations. 5. Product Information We attempt to provide accurate product names, descriptions, quantities, photographs, prices, measurements, weights, materials, and availability. Natural crystals and stones vary in: • Color • Pattern • Clarity • Shape • Texture • Inclusions • Mineral deposits • Veins • Pits • Internal fractures • Surface markings • Size • Weight These natural characteristics are not automatically defects. Photographs may be affected by lighting, cameras, editing, backgrounds, screen brightness, and device display settings. Unless a listing specifically states that the customer will receive the exact pictured item, photographs may represent the general type, color, size, style, or quality of the available inventory. Listings described as assorted, random selection, mixed, wholesale, multiple quantity, or representative image may include a comparable item selected from current inventory. Measurements and weights are approximate unless specifically identified as exact. Handmade, wire-wrapped, assembled, bundled, painted, labeled, or customized products may have minor differences. 6. Product Quantities Customers are responsible for reviewing the listing title, description, included-items section, quantity, set count, case quantity, and available product options before purchasing. “One piece” means one individual item unless the listing clearly states that a pair, bundle, set, assortment, case, or other quantity is included. Adding a product to a cart, wishlist, or saved-items list does not permanently reserve the product or guarantee its price. Inventory may change before checkout is completed. 7. Prices and Availability All prices are shown in United States dollars unless otherwise stated. Prices, discounts, promotions, inventory, bundles, wholesale rates, shipping charges, and product availability may change without prior notice. Prices may differ between: • The USA House of Crystals website • Wholesale portal • Online marketplaces • In-person sales • Special events • Promotional campaigns USA House of Crystals LLC may correct obvious pricing, technical, inventory, calculation, or listing errors before fulfillment. If an order contains an obvious error, we may cancel the order, issue an appropriate refund, or contact the customer with available options. 8. Placing an Order An order is submitted when the customer completes checkout. Submitting an order does not guarantee final acceptance. USA House of Crystals LLC may review, limit, reject, or cancel an order because of: • Inventory errors • Pricing errors • Payment problems • Address problems • Suspected fraud • Duplicate transactions • Abusive conduct • Product restrictions • Technical errors • Safety concerns • Policy violations • Inability to fulfill the order Customers must review all information before placing an order. This includes: • Customer name • Email address • Phone number • Shipping address • Apartment or suite number • City • State • ZIP code • Pickup or delivery selection • Order items • Quantities • Payment method • Store-credit selection • Order total 9. Order Confirmation and Status Orders may display one or more of the following statuses: • Awaiting Payment • Payment Received • Confirmed • Packing • Preparing • Ready • Shipped • Out for Delivery • Delivered • Completed • Cancelled • Refunded An order may be saved before payment is completed. An unpaid or awaiting-payment order is not considered fully paid until payment is successfully received or manually recorded by authorized staff. Customers may view available order information through their customer accounts or contact the store with the order number. 10. Payment Methods Available payment methods are displayed during checkout and may include: • PayPal • Credit card • Debit card • Cash • Invoice • Pay at pickup • Pay on delivery • Store credit • Other enabled payment options Payment options may vary according to the order type, customer eligibility, fulfillment method, or location. If a PayPal payment is cancelled or incomplete, the order may remain saved as awaiting payment so the customer can try again. USA House of Crystals LLC does not guarantee that every payment method will be available for every order. 11. Store Credit Store credit is a promotional, non-cash balance connected to an eligible registered customer account. Store credit may be issued through: • Daily Crystal Spin rewards • Loyalty promotions • Administrative adjustments • Customer-service resolutions • Eligible cancelled orders • Special campaigns • Other approved programs Store credit: • Has no cash value • Cannot be withdrawn • Cannot be transferred • Cannot be sold • Cannot be exchanged for cash • Cannot be applied without an eligible account • May be restricted on some products or orders • May not combine with every discount or promotion Customers must sign in before checkout for the system to locate their store-credit wallet. When store credit is available, checkout displays an option allowing the customer to apply it. Store credit is not automatically applied. The customer must choose whether to use it. When selected, available credit may be applied up to the eligible order amount. Store credit cannot create a negative order balance or cash payment to the customer. 12. Store-Credit Expiration Each positive store-credit award expires 30 days after the date it is earned. Different credit awards may have different expiration dates. The expiration date for each positive credit transaction may be shown in the customer’s store-credit activity history. The system uses the credit scheduled to expire first before using newer credit. Unused expired credit is removed from the available wallet balance. Expired promotional store credit is normally not restored or extended. Customers are responsible for using available credit before its displayed expiration date. 13. Daily Crystal Spin Eligible signed-in customers may participate in the Daily Crystal Spin once per calendar day. Daily Spin rewards are promotional store credit and have no cash value. Reward amounts and odds may differ according to customer behavior and verified account history, including: • New customer status • Recurring customer status • Loyal customer status • VIP customer status • Number of paid orders • Total verified spending • Recent activity • Other loyalty factors The server-recorded reward and credit transaction are the official results. A visual wheel animation is for presentation and entertainment. If the animation and server record differ, the server record controls. Spin rewards expire 30 days after they are earned. USA House of Crystals LLC may alter reward amounts, odds, tiers, qualifications, limits, or availability at any time. Attempts to manipulate the spin system, create duplicate accounts, automate requests, modify browser code, interfere with the server, or bypass daily limits may result in: • Reward removal • Credit reversal • Wallet freeze • Account suspension • Account closure • Order cancellation • Other protective action 14. Promotional Credit and Refunds Promotional store credit used on a paid order is not returned, exchanged for cash, or included in the cash, PayPal, card, or other monetary refund. Only the eligible amount actually paid using a monetary payment method is refundable. Example: Order before credit: $12.29 Store credit used: $2.00 Amount paid by cash, card, or PayPal: $10.29 Maximum eligible monetary refund: $10.29 Store credit returned: $0.00 When an unpaid or incomplete order is cancelled before fulfillment, store credit may be restored only when the system and applicable credit rules permit it. Restored promotional credit may receive a new expiration date or remain subject to system restrictions. 15. Shipping Carrier Eligible shipped orders are sent through the United States Postal Service, USPS. Shipping services, prices, estimated delivery times, tracking availability, and insurance may vary according to: • Package weight • Package dimensions • Destination • Product category • Order value • USPS service selected • Website shipping settings • Applicable promotions 16. Processing and Shipping Time Most orders are prepared for shipment within 1–2 business days. Orders do not ship on Sundays or federal postal holidays. Processing may take longer during: • Holidays • Severe weather • High sales volume • Large wholesale orders • Inventory review • Customized orders • Payment review • Address verification • Technical interruptions • Other unusual circumstances Processing time is separate from USPS transportation time. 17. Delayed Shipment If we learn that an order cannot be shipped within the stated processing period or another promised shipment date, we may contact the customer with: • A revised shipment estimate • An explanation of the delay • An option to accept the delay • An option to cancel eligible unshipped items and receive an appropriate refund If we cannot fulfill an order, we may cancel it and refund the amount eligible for refund. 18. USPS Tracking Tracking information may become available after: • The shipping label is created • The package is packed • The order is marked shipped • USPS accepts or scans the package A “Label Created” message does not necessarily mean USPS has completed an acceptance scan. USPS may occasionally transport packages without displaying an immediate acceptance scan. The first visible tracking update may occur at a regional facility, distribution center, or destination city. Tracking updates, routing decisions, scan timing, transportation, and delivery estimates are controlled by USPS after the package enters its network. 19. Estimated Delivery Dates USPS delivery dates are estimates unless the purchased USPS service expressly includes a delivery guarantee. USA House of Crystals LLC does not control: • USPS transportation • Processing-center delays • Missed scans • Weather delays • Holiday delays • Incorrect carrier routing • Local delivery staffing • Delivery placement • Carrier service interruptions A delayed tracking update does not automatically mean a package is lost. 20. Delivered Packages When USPS marks a package delivered, customers should check: • Mailbox • Porch • Parcel locker • Apartment office • Mailroom • Front desk • Side or rear entrance • Garage • Household members • Nearby neighbors USPS may occasionally complete a delivery scan shortly before final placement. Customers should contact their local USPS office with the tracking number when a package is marked delivered but cannot be located. USA House of Crystals LLC may request USPS delivery information, tracking records, GPS scan information when available, customer statements, and other evidence before determining whether further assistance is appropriate. A USPS Delivered scan is evidence that delivery was recorded by the carrier. 21. Incorrect Shipping Addresses Customers are responsible for entering a complete and correct shipping address. This includes apartment, suite, unit, building, and ZIP-code information. Contact us immediately when an address correction is needed. Address changes cannot be guaranteed after an order is packed, labeled, or shipped. Additional shipping charges may apply when a package is returned because of: • Incorrect address • Missing apartment number • Invalid ZIP code • Refused delivery • Unclaimed package • Forwarding problem • Customer relocation • Other customer-address issue 22. Returned-to-Sender Packages When USPS returns a package to us, we will review the carrier’s stated reason and the order record. The customer may be responsible for reshipping charges when the return resulted from incorrect or incomplete customer information, refusal, failure to claim the package, or another issue outside the store’s control. Original shipping charges may be nonrefundable after the carrier has transported the package. 23. Lost, Damaged, or Tampered Packages Customers must report damaged, opened, empty, or missing-item packages promptly. Customers may be required to provide photographs showing: • All sides of the shipping box or mailer • USPS shipping label • Package seals • Opened package • Internal packing materials • Damaged items • All received contents Do not discard the box, mailer, label, wrapping, padding, or damaged product until the review is complete. USA House of Crystals LLC may use: • Packing photographs • Package weights • Order records • Inventory records • USPS tracking • Delivery scans • Customer photographs • Carrier findings • Other documentation to review a claim. 24. Packing Evidence USA House of Crystals LLC may photograph or document orders during packing. Packing evidence may be used to verify: • Included items • Product condition • Packaging method • Package weight • Shipment preparation • Missing-item claims • Damage claims • Empty-package claims • Payment disputes • Chargebacks Packing documentation is an internal business record and may not always be provided directly to customers. 25. Pickup Orders Pickup is available only when offered through checkout or specifically arranged. Customers should wait until the order status changes to Ready or a pickup notification is received. Submitting an order does not mean it is immediately ready. Pickup customers may be asked to provide: • Order number • Customer name • Payment confirmation • Identification • Authorized pickup-person information Pickup orders should generally be collected within 48 hours after the customer is notified that the order is ready, unless another arrangement is approved. Unclaimed pickup orders may be cancelled, restocked, or subject to additional handling requirements. 26. Authorized Pickup Another person may pick up an order only when the store has been informed and approves the arrangement. The authorized person may be required to provide identification and the order number. USA House of Crystals LLC may refuse release when identity or authorization cannot be reasonably verified. 27. Local Delivery Local delivery is available only for eligible areas when enabled during checkout. Delivery availability may depend on ZIP code, order amount, schedule, driver availability, weather, traffic, and other operational conditions. Customers must provide accurate access information, including: • Gate codes • Building numbers • Apartment numbers • Entry instructions • Contact phone number Customers should not include sensitive payment information in delivery notes. Additional delivery charges or pickup arrangements may apply when delivery cannot be completed because the customer is unavailable or access information is incorrect. 28. Order Changes and Cancellations Contact us immediately to request an order change or cancellation. Changes and cancellations are not guaranteed after an order has: • Entered packing • Been customized • Been labeled • Been shipped • Gone out for delivery • Been delivered • Been completed USA House of Crystals LLC may cancel an order before fulfillment for inventory, payment, safety, policy, technical, pricing, address, or fraud-related reasons. 29. Return Authorization Contact USA House of Crystals LLC before returning any product. Unauthorized returns may be refused, returned to the sender, or denied. Return eligibility depends on: • Product category • Product condition • Packaging • Time since delivery • Hygiene concerns • Customization • Reason for return • Available evidence Eligible items generally must be unused, unworn, unaltered, and returned in their original condition and packaging. 30. Nonreturnable Products The following products may be nonreturnable once opened, used, worn, burned, tested, altered, or unsealed: • Earrings • Body products • Oils • Herbs • Candles • Incense • Sage • Palo Santo • Fragrance products • Personal-care products • Consumable products • Hygiene-sensitive products • Customized products • Personalized products • Made-to-order products • Clearance products • Certain wholesale items Products sold with a safety or tamper seal must remain sealed to qualify for return consideration unless the product was incorrect or defective. 31. Earrings and Hygiene-Sensitive Jewelry Earrings are not returnable or refundable after opening, trying on, or wearing because of hygiene concerns. Other jewelry may qualify for return consideration only when unworn, unaltered, clean, and in original condition. 32. Natural Crystal Variations Natural variations are not sufficient by themselves to establish that a crystal or stone is damaged, defective, or misrepresented. Natural characteristics may include: • Color differences • Shape differences • Mineral inclusions • Surface texture • Internal lines • Pits • Veins • Uneven edges • Natural cavities • Rough areas • Polishing variations 33. Refund Approval Refunds are not automatic. USA House of Crystals LLC may require: • Order number • Photographs • Return of the product • USPS documentation • Tracking information • Packaging evidence • Payment verification • Written explanation • Additional reasonable information Refund decisions are made after the available evidence is reviewed. 34. Refund Amounts An approved refund is limited to the eligible amount actually paid for the refundable portion of the order. Nonrefundable amounts may include: • Promotional store credit • Original shipping • Return shipping • Delivery charges • Handling fees • Used products • Opened sealed products • Nonreturnable items • Customer-caused damage • Other excluded charges Shipping charges may be refunded when the problem resulted from a verified store error and the store approves the refund. 35. Refund Processing Time USA House of Crystals LLC may record an approved refund promptly, but PayPal, banks, credit-card issuers, and other payment processors control how quickly the funds appear in the customer’s account. We are not responsible for delays caused by the customer’s bank, card issuer, PayPal, or payment provider. 36. Refused and Unclaimed Packages Refusing a package does not automatically guarantee a full refund. When a refused or unclaimed package is returned, any eligible refund may be reduced by: • Original shipping • Return shipping • Handling costs • Damaged-product deductions • Nonrefundable charges • Other reasonable costs 37. Payment Disputes and Chargebacks Customers should contact USA House of Crystals LLC before opening a payment dispute when possible. In response to a dispute or chargeback, we may provide: • Order details • Customer communications • Payment records • Product descriptions • Tracking records • USPS delivery scans • Packing evidence • Photographs • Store policies • Refund records • Customer-account records Accounts involved in unresolved disputes may have store credit, Daily Spin, wholesale, or ordering privileges restricted. 38. Wholesale Accounts Wholesale access is available only to approved trade customers. Applicants may be asked to provide: • Business name • Legal entity information • Contact information • Resale or tax documentation • Website or marketplace information • Other verification Wholesale approval is not automatic and may be revoked. 39. Wholesale Pricing Wholesale listings may display: • Trade price per unit • Units per case • Case total • Minimum order quantity • Available stock • Recommended retail price • Estimated margin The case total is generally calculated by multiplying the trade price per unit by the number of units per case. Recommended retail prices and estimated margins are suggestions only. USA House of Crystals LLC does not guarantee reseller profits, sales volume, marketplace approval, or resale prices. 40. Wholesale Orders Wholesale orders may have different: • Minimum quantities • Case requirements • Pricing • Return restrictions • Payment requirements • Processing times • Shipping costs • Promotional eligibility Products sold by case must be purchased according to the listed case quantity and minimum-order requirement. Wholesale inventory is available while supplies last. 41. Wholesale Returns Wholesale, bulk, reseller, clearance, custom, and case orders may be final sale or subject to limited return rights. Approved wholesale returns may require advance authorization and may be subject to shipping, handling, restocking, or damage deductions. 42. Store Credit on Wholesale Orders Store credit, Daily Spin rewards, coupons, or retail promotions may be restricted or unavailable for wholesale, reseller, bulk, case-priced, or specially discounted orders. Checkout determines whether store credit is eligible for a particular order. 43. Spiritual and Metaphysical Information Spiritual, energetic, metaphysical, chakra, intention, manifestation, protection, meditation, cultural, and traditional descriptions are provided for educational, cultural, personal-interest, and spiritual purposes. Individual beliefs and experiences vary. USA House of Crystals LLC does not guarantee any spiritual, energetic, emotional, financial, relationship, or life outcome. 44. Medical Disclaimer Crystals, stones, jewelry, candles, herbs, oils, incense, spiritual tools, and related products are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Nothing on the website replaces professional medical, psychological, legal, financial, veterinary, or other qualified advice. Do not stop or change prescribed treatment because of information provided by the store. Seek qualified medical care for health concerns and emergency services for emergencies. 45. Product Safety Customers are responsible for researching and following safe-use instructions for each product. Some crystals or minerals may be damaged by or unsuitable for: • Water • Salt • Sunlight • Heat • Chemicals • Oils • Cleaners • Sudden temperature changes Do not ingest crystals, stones, oils, herbs, or other products unless the product is specifically manufactured, labeled, and sold for that purpose. 46. Candle and Fire Safety Candles, incense, sage, Palo Santo, herbs, and other burnable products must be used responsibly. Never leave burning products unattended. Keep flames, embers, smoke, oils, and hot materials away from: • Children • Pets • Curtains • Paper • Bedding • Clothing • Furniture • Flammable materials • Heat-sensitive crystals • Unventilated spaces Use a stable, fire-resistant holder and extinguish products completely after use. 47. Oils and Skin Use Some oils require dilution or patch testing. Avoid contact with eyes, mouth, broken skin, and sensitive areas. Customers should seek qualified guidance before using oils around: • Children • Pets • Pregnancy • Nursing • Allergies • Asthma • Skin conditions • Medical conditions • Medications Discontinue use if irritation occurs. 48. Children and Pets Many products may present choking, swallowing, cutting, smoke, flame, toxicity, allergy, or ingestion hazards. Keep small stones, beads, jewelry pieces, oils, herbs, candles, incense, and other products away from babies, young children, and pets. Adult supervision is required. 49. Intellectual Property Website text, product descriptions, photographs, graphics, logos, page designs, software, branding, store systems, and original materials may belong to USA House of Crystals LLC, Mokwe Enterprise LLC, their licensors, or other rights holders. You may not copy, reproduce, republish, scrape, distribute, sell, imitate, or commercially exploit protected material without permission. 50. Prohibited Website Use Users may not: • Interfere with website operation • Attempt unauthorized access • Manipulate checkout • Alter prices • Bypass account restrictions • Abuse reward systems • Automate Daily Spins • Scrape protected content • Upload malicious code • Use false identities • Commit fraud • Harass customers or staff • Misuse customer information • Violate applicable laws 51. Website Availability We do not guarantee that the website, checkout, customer account, wholesale portal, Daily Crystal Spin, store-credit wallet, payment systems, or other services will always be uninterrupted or error-free. Features may be modified, paused, restricted, corrected, or discontinued for maintenance, security, business, legal, or technical reasons. 52. Privacy Customer information may be used to: • Create and manage accounts • Process orders • Accept payments • Calculate shipping • Arrange pickup or delivery • Send tracking and status notices • Provide support • Prevent fraud • Maintain transaction records • Operate loyalty and wholesale programs • Meet legal obligations We do not sell customer conversations or personal information as a product to advertisers. Information may be shared with payment providers, USPS, hosting providers, email providers, software providers, professional advisers, government authorities, or other service providers when reasonably necessary to operate the store, fulfill orders, prevent fraud, or comply with law. 53. Electronic Communications By providing an email address or phone number, customers consent to receiving order-related communications, including: • Confirmation messages • Payment notices • Shipping notices • Tracking information • Pickup messages • Delivery communication • Refund notices • Account-security notices • Customer-support messages Marketing communications, when used, may be subject to separate consent and opt-out options. 54. Limitation of Liability To the fullest extent permitted by applicable law, USA House of Crystals LLC is not liable for indirect, incidental, special, consequential, or punitive damages resulting from: • Website use • Product misuse • Carrier delays • Lost profits • Spiritual expectations • Customer negligence • Unauthorized account access • Third-party services • Events outside reasonable control Nothing in these terms excludes liability that cannot legally be excluded. 55. Indemnification To the extent permitted by law, users agree to be responsible for losses, claims, costs, or expenses resulting from their unlawful use of the website, fraud, policy violations, product misuse, unauthorized activity, or infringement of another person’s rights. 56. Events Beyond Our Control USA House of Crystals LLC is not responsible for delays or failure caused by circumstances outside reasonable control, including: • Severe weather • Natural disasters • USPS interruptions • Transportation failures • Power outages • Internet outages • Payment-provider outages • Labor disputes • Government actions • Emergencies • Supply shortages • Security incidents • Other force-majeure events 57. Governing Law These Terms and Conditions are governed by the laws applicable to USA House of Crystals LLC in the State of Arizona, without disregarding any mandatory consumer protections that apply to the customer. 58. Severability If any provision of these terms is found invalid or unenforceable, the remaining provisions remain in effect to the extent permitted by law. 59. No Waiver Failure to enforce a provision on one occasion does not permanently waive the right to enforce it later. 60. Entire Agreement These Terms and Conditions, together with the Privacy Policy, FAQ, product listings, checkout notices, return rules, shipping rules, wholesale policies, and other published store policies, form the agreement between the customer and USA House of Crystals LLC regarding website use and purchases. 61. Contact Questions about these terms, orders, shipping, store credit, Daily Crystal Spin, returns, refunds, or wholesale access should be submitted through the website contact page or the store contact information displayed on the website. Include your full name, email address, order number, and a clear description when contacting us about an order. 62. Acceptance By using this website, creating an account, placing an order, participating in the Daily Crystal Spin, using store credit, or purchasing wholesale products, you confirm that you have read, understood, and accepted these Terms and Conditions.